Customer Service Representative (Remote in Florida)

Overview: We are seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. As a Customer Service Representative, you will engage directly with customers, research and problem-solve to determine appropriate solutions, and operate with understanding, active listening, patience, empathy, and kindness. Responsibilities:** ? Engage... directly with customers who contact us for a variety of topics ? Research and problem-solve to determine appropriate solutions ? Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike ? Operate with a willingness to learn and adapt to change ? Engage with teammates, direct Manager, and other team members across many levels of the organization using virtual collaboration tools ? *Qualifications:** ? 2 years of customer service experience ? Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment ? Ability to multi-task and perform well in a fast-paced environment ? Proficiency in using computers and internet to search for information ? Ability to adapt to change with the business needs of the company ? Flexibility to shift schedule and work overtime as needed ? Must bring proven ability to maintain confidentiality and secure sensitive information ? High school diploma or equivalent ? Must be able to pass a background check ? *Benefits:** ? Competitive wages ($15.50/hour) ? Ongoing training and development ? Resources and opportunities to become your best ? Medical & dental insurance ? 401k ? Supportive culture that values and embraces diversity and inclusion ? Ability to work remotely with flexible scheduling