Job Summary
American Express is seeking a compassionate and dedicated Registered Nurse for our Phone Triage team. This is a remote work-from-home opportunity, offering flexible schedules to balance your personal and professional life. The position is full-time with a competitive hourly pay rate. We offer a comprehensive benefits package that includes health and dental insurance, paid vacation, and extensive paid training. Join our team and make a difference from the comfort of your home!
Job Description
As a Registered Nurse on our Phone Triage team, you will play a vital role in providing high-quality care to our clients through telehealth services. This role primarily involves assessing patient needs over the phone, offering medical advice, and guiding patients to the appropriate level of care. Your expertise will ensure our clients receive timely and effective medical support.
Key duties include conducting thorough assessments, formulating care plans, and educating patients on managing their conditions. You will need to employ strong clinical judgement and communication skills, often working independently while maintaining a high degree of professionalism.
Our team is committed to providing excellent service, and we pride ourselves on our empathetic and responsive approach to patient care. This is an excellent opportunity for a Registered Nurse with strong clinical skills and a passion for patient education to join a supportive and innovative environment.
Requirements
- Valid RN license in the state of residence.
- Minimum of 3 years of clinical experience, preferably in a triage or ER setting.
- Excellent communication and interpersonal skills.
- Strong critical thinking and clinical decision-making skills.
- Comfortable using technology and electronic health records (EHR).
- Ability to work independently and manage time effectively.
- Reliable internet connection and a quiet, dedicated workspace.
Responsibilities
- Conduct telephonic assessments of patients’ health concerns.
- Provide appropriate medical advice and guidance based on clinical protocols.
- Educate patients on symptoms management and preventive care.
- Document all patient interactions accurately in the EHR system.
- Coordinate with other healthcare providers for follow-up care as necessary.
- Maintain up-to-date knowledge of medical guidelines and best practices.
- Ensure patient confidentiality and comply with HIPAA regulations.
Benefits
- Competitive hourly pay.
- Health, dental, and vision insurance.
- Paid vacation and holidays.
- Paid training and continuous education opportunities.
- Flexible scheduling options.
- Work-from-home convenience.
Educational Qualifications
- Bachelor’s degree in Nursing (BSN) preferred.
- Current RN license in the state of residence.
Experience
- Minimum 3 years of clinical experience, preferably in triage, emergency room, or intensive care unit settings.
Company Overview
American Express is a globally recognized company known for its commitment to providing exceptional customer service and innovative solutions. We offer a range of services and support designed to meet the needs of our diverse clientele. Our healthcare division is dedicated to enhancing the well-being of our clients through reliable and compassionate care. Join our team and be part of a community that values your expertise and dedication, while offering you the flexibility to work from home.