Company Overview: American Express is a globally integrated payments company, providing customers with access to products, insights, and experiences that enrich lives and build business success. With a history spanning over 170 years, American Express continues to be a leader in the financial services industry by delivering exceptional customer service and innovative solutions.
Job Summary: As a... Customer Service Representative at American Express, you will be a key point of contact for customers, delivering top-notch service and support via phone, email, and chat. This is a remote position, allowing you to work from the comfort of your home while providing excellent customer experiences.
Key Responsibilities: ? * Handle customer inquiries and complaints with professionalism and efficiency. ? * Provide detailed information regarding products and services. ? * Assist customers in managing their accounts and resolving any issues. ? * Maintain accurate records of customer interactions and transactions. ? * Collaborate with team members to improve customer service processes. ? * Achieve performance targets and contribute to team goals. ? Required Skills and Qualifications: ? * High school diploma or equivalent; a college degree is a plus. ? * Minimum of 2 years of customer service experience. ? * Excellent communication and interpersonal skills. ? * Proficiency in using computers and navigating various software applications. ? * Strong problem-solving abilities and attention to detail. ? * Ability to work independently in a remote environment. ? Experience: ? * Proven experience in a customer service role, preferably in the financial services sector. ? * Experience with remote work is advantageous. ? Working Hours: ? * Full-time position with flexible hours. ? * Must be available to work some evenings, weekends, and holidays as needed. ? Knowledge, Skills, and Abilities: ? * Knowledge of American Express products and services. ? * Familiarity with CRM systems and practices. ? * Ability to handle high-stress situations calmly and effectively. ? * Strong organizational skills and the ability to multitask. ? Benefits: ? * Competitive salary and performance-based incentives. ? * Comprehensive health, dental, and vision insurance. ? * Retirement savings plan with company match. ? * Paid time off and holidays. ? * Employee wellness programs. ? * Opportunities for professional development and career advancement. ? Why Join American Express: ? * Be part of a globally recognized brand known for excellence and innovation. ? * Work in a supportive, inclusive, and dynamic environment. ? * Enjoy the flexibility and convenience of a remote position. ? * Access to extensive training and development resources. ? * Make a meaningful impact by helping customers achieve their financial goals. ? How to Apply: Interested candidates are invited to apply online through the American Express careers page. Please submit your resume and a cover letter detailing your relevant experience and why you are interested in this role
